Because every item is custom-made to your specifications, all sales are final.
We do not offer refunds, returns, or exchanges on custom printed or embroidered products unless the item arrives damaged or there is an error on our part.
Please review all artwork, spelling, sizes, colors, and order details carefully before approving your order. Once production has begun, changes or cancellations cannot be made.
If there is a mistake made by Stitchin’ by the Sea, please contact us within 7 days of receiving your order. We will work with you to correct the problem as quickly as possible.
Thank you for supporting our small business and understanding that custom products are made specifically for you.
Shipping Policy
Once your order has been shipped and accepted by USPS, Stitchin’ by the Sea is no longer responsible for shipping delays, lost packages, or damaged packages during transit. Customers are responsible for contacting USPS directly to file a claim, locate a package, or obtain updates regarding the shipment.
A tracking number will be provided once your order has shipped. Please use this tracking information when contacting USPS with any shipping-related questions or concerns.